Notice

U.S. EMS Shipping Resumption and Customs Payment Method Change Notice
Hello, this is Filliwell. EMS shipping service to the United States, which was suspended due to the government data center fire on September 26, will resume. Additionally, there is an important notice regarding changes to U.S. customs regulations. If you are planning to ship to the United States, please be sure to review the information below. Service Resumption Details Resumption Date: From Tuesday, October 22, 2025 Shipping Service: U.S. EMS acceptance and dispatch normalized Held Orders: Items held during the system outage will be shipped progressively From October 22, EMS... Read more...
Canada Shipping Service Resumption Notice
Hello, this is Filliwell. Following the conclusion of the Canadian Union of Postal Workers (CUPW) strike, shipping service to Canada has resumed. If you are planning to ship to Canada, please review the information below. Service Resumption Details Resumption Date: Immediate Shipping Service: EMS acceptance and dispatch to Canada normalized Held Orders: Items held during the strike will be shipped progressively EMS shipping to Canada, which was suspended from September 25, has resumed, and both new orders and held orders will be processed normally. Potential Delivery Delays While the strike... Read more...
EMS Shipping System Recovery Notice (Excluding U.S. Shipments)
Hello, this is Filliwell. We would like to update you on the recovery status of the EMS shipping system following the government data center fire that occurred on September 26. System Recovery Status Recovery Complete: EMS shipping service to most countries except the U.S. has been normalized Shipment Tracking: Tracking status and updates are operating normally Processing Delays: Delays that occurred during the outage are being resolved progressively Shipments to most countries are being processed normally, and tracking services are functioning smoothly. U.S. EMS Shipping Notice Currently, EMS shipments to... Read more...
Multilingual Service Update Notice
Hello, this is Filliwell. To provide a more convenient shopping experience for our customers worldwide, we are preparing services in Japanese, Simplified Chinese, and Traditional Chinese. We are currently working on translation and updates, and you may experience temporary inconveniences with product detail pages and certain content during this process. We appreciate your understanding. We are committed to delivering a stable and high-quality multilingual service as soon as possible. Experiencing Any Issues? If you encounter translation errors, language switching problems, or any content that's difficult to understand, please don't hesitate... Read more...
EMS Shipping System Outage and Delivery Delay Notice
Hello, this is Filliwell. Due to a fire at a South Korean government data center on September 26, 2025, the EMS shipping service is experiencing widespread disruptions. If you are awaiting delivery, please review the information below. Service Outage Details Incident Date: Thursday, September 26, 2025 Cause: Fire at South Korean government data center Affected Operations: EMS processing and dispatch within Korea Primary Issues: Delayed shipping processing, tracking information errors and unavailability Logistics system recovery is currently underway, and full restoration is expected to take some time. Shipping Impact The... Read more...
Canada Shipping Suspension Notice
Hello, this is Filliwell. Due to a strike by the Canadian Union of Postal Workers (CUPW), all shipments to Canada have been suspended. If you are expecting delivery to Canada, please review the information below carefully. Shipping Suspension Details Suspension Start Date: Wednesday, September 25, 2025 Reason: Nationwide strike by the Canadian Union of Postal Workers (CUPW) Affected Services: All shipping services to Canada Expected Resumption: To be determined upon strike resolution Filliwell ships to Canada via EMS, and all EMS shipments to Canada are currently suspended. Normal shipping service... Read more...
October Holiday Shipping Notice
Hello, this is Filliwell. Due to the October holiday period in Korea, international shipping may be temporarily affected. Please review the information below for a smooth shopping experience. Shipping Delay Notice Logistics Suspension Period: Friday, October 3, 2025 – Thursday, October 9, 2025 Affected Operations: All international shipping processes (packing, dispatch, export customs clearance) Service Resumption: Normal processing will resume progressively from Friday, October 10 Even for items shipped before the holiday period, domestic transportation and customs clearance in Korea may take longer than usual. We kindly ask for your... Read more...