EMS Shipping System Recovery Notice (Excluding U.S. Shipments)

Hello, this is Filliwell.

We would like to update you on the recovery status of the EMS shipping system following the government data center fire that occurred on September 26.

System Recovery Status

  • Recovery Complete: EMS shipping service to most countries except the U.S. has been normalized
  • Shipment Tracking: Tracking status and updates are operating normally
  • Processing Delays: Delays that occurred during the outage are being resolved progressively

Shipments to most countries are being processed normally, and tracking services are functioning smoothly.

U.S. EMS Shipping Notice

Currently, EMS shipments to the United States remain unavailable.

  • Current Status: U.S. EMS acceptance unavailable
  • Expected Recovery: To be determined (logistics partner system recovery in progress)
  • Follow-up Notice: Separate announcement will be made immediately upon recovery

If you are planning to ship to the United States, please take note when placing orders. We will promptly notify you as soon as U.S. shipments resume.

For Orders Already Placed

Orders destined for the United States will be held until the system is restored. If you would like to cancel your order or have any shipping inquiries, please contact us using the information below.

Shipping Inquiries

We apologize for the continued inconvenience due to the delayed system recovery. We are working closely with our logistics partner to resume U.S. shipping service and will update you immediately with any developments.

Thank you.

The Filliwell Team