Hello, this is Filliwell.
Due to a fire at a South Korean government data center on September 26, 2025, the EMS shipping service is experiencing widespread disruptions. If you are awaiting delivery, please review the information below.
Service Outage Details
- Incident Date: Thursday, September 26, 2025
- Cause: Fire at South Korean government data center
- Affected Operations: EMS processing and dispatch within Korea
- Primary Issues: Delayed shipping processing, tracking information errors and unavailability
Logistics system recovery is currently underway, and full restoration is expected to take some time.
Shipping Impact
The data center outage may cause the following inconveniences:
- Shipment Tracking: Tracking information may not update or may be unavailable
- Delivery Delays: Transportation processing may take longer than usual
- Information Errors: Tracking information may display incorrectly
Please note that even if tracking information is not updating, your shipment is still in transit. Tracking information will be updated in bulk once the system is restored. We appreciate your understanding.
A Message to Our Customers
Although tracking is currently difficult, shipments are being delivered progressively. If your order arrives later than expected, we kindly ask for your patience. We will provide updates promptly as soon as the system is normalized.
Shipping Inquiries
If you need to check your delivery status or have any questions, please feel free to contact us.
- Email: shopify@filliwell.com
- Response Time: Within 3–5 business days
We sincerely apologize for the inconvenience caused by this unforeseen incident. We are continuously monitoring the logistics system recovery and are committed to providing stable shipping service.
Thank you.
The Filliwell Team