Hello, this is Filliwell.
EMS shipping service to the United States, which was suspended due to the government data center fire on September 26, will resume. Additionally, there is an important notice regarding changes to U.S. customs regulations. If you are planning to ship to the United States, please be sure to review the information below.
Service Resumption Details
- Resumption Date: From Tuesday, October 22, 2025
- Shipping Service: U.S. EMS acceptance and dispatch normalized
- Held Orders: Items held during the system outage will be shipped progressively
From October 22, EMS shipping to the United States will resume normally, and both new orders and held orders will be processed.
Important: Change in Customs Payment Method
Due to changes in U.S. Customs and Border Protection (CBP) regulations, the customs duties and fees payment method is changing.
- Previous Method (DDU): Recipient pays customs duties and fees upon delivery
- New Method (DDP): Sender prepays customs duties and fees at the time of shipping
Accordingly, Filliwell will unavoidably transition to collecting estimated customs duties and fees at the time of product payment. This is a measure to comply with the new U.S. customs regulations and will apply to all shipments to the United States.
Upcoming Information
We will provide detailed information through a separate notice regarding the specific calculation method for customs duties and fees, payment procedures, and implementation schedule. We will announce this promptly once preparations are complete.
For Orders Already Placed
Items ordered during the system outage will be shipped progressively from October 22. If additional guidance regarding customs duties and fees is needed, we will contact you individually.
Shipping Inquiries
- Email: shopify@filliwell.com
- Response Time: Within 3–5 business days
We apologize for the inconvenience caused by the shipping service suspension and the change in customs payment method. Please understand that this is an unavoidable measure due to changes in U.S. customs regulations, and we will do our best to provide smooth shipping service.
Thank you.
The Filliwell Team